Clicker / Hand Held Remote Control / Transmitter - not working
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Sometimes it's just a matter of changing the battery. Some brands use 9v batteries, 12v A23 batteries, and others use 6v pillow batteries. We can perform this service at our store location and if you have one of our brand transmitters, we can even verify it is properly working and sending a signal.
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Will not close by hand held remote and wall button works only if I keep the wall button pressed
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This is a problem you can probably solve yourself. At the bottom left and right of your garage door are two little boxes. These are called photocells and they look at each other to see if anything is in the way. First make sure nothing is in the way of the opening. If so, move it out of the way. Make sure these two photocells are pointed at each other. If one of them isn't, just reach down and aim it at the other. They are on light gauge metal brackets that can be moved by hand. Check the lenses to see if either is dirty. Clean with a tissue. Finally, check the wires at the back of each photocell, sometimes they break. If you know how to strip a wire and wrap it around it's screw, you can fix it. The voltage on photocells is considered 'low voltage' (24 volts) and doesn't shock you.
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Motor runs, door doesn't
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This is usually a worn out gear problem. Inside of many Lift Master brand operators is a plastic gear that commonly gets dry and wears out. When it does the door operator makes running noises but the door doesn't go anywhere. This part is available from our store, we also replace it in the field on operators with photocells. Usually a minor repair.
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Power is out, how do I close the door?
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You could be in trouble here. If the door is closed, you could use the emergency release (That red cord hanging down from the arm of the electric operator) to disengage the operator from the door. Then you could raise the door by hand. Sadly, when the door is in the open position and you want to pull that cord, doing so could result in injury to you and damage to your door. Sometimes the electric operator can lift a door that is out of balance or even has a broken spring. If you use the disconnect when the door is in this condition, it could take off and fly down. Holding onto the door just drags you along for the ride. If you have no other choice but to try it, just be ready for this possibility. We strongly recommend you don't though, we've heard the horror stories. Local and national.
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